Returns & Exchange

Catchy Elegance offers a hassle-free return and exchange policy for a seamless shopping experience.

Return & Exchange Conditions:

• Non-sale items can be returned or exchanged within 5 days of receiving your order.
• Items must be unworn, unwashed, and undamaged (unless damaged upon receipt).
• Once we receive your return, we will inspect it and notify you.

Refunds:

• Refunds will only be issued for the cost of the item, not the original delivery cost.
• Custom orders and sale items are not eligible for refunds but can be exchanged.
• Exchange for sale items is available only for the same value; any price difference will be credited as store credit.

Size Issues:

• We recommend using our size chart before ordering. For size issues (too small or large), contact us at support@catchyelegance.com for assistance.

Color Variations:

• Please note that actual product colors may slightly vary due to screen resolution differences.

Payment Methods:

• Cash on Delivery (Not applicable for custom orders)
• Online Bank Transfer

Return & Exchange Guidelines:

• Order Cancellation: Orders can be canceled before shipping. Once shipped, they cannot be canceled.
• Exchange Conditions:
  • Items must be in original condition with packaging and tags.
  • Exchanges are allowed for size discrepancies, defective or damaged items, or if the wrong item was shipped (photos required).
  • Exchanges are subject to item availability.
  • Personalized or custom items cannot be returned or exchanged.

Processing Returns:

• Returns must be in original condition with packaging and tags. No refund will be issued if the item is damaged, used, or missing packaging/tags.
• Refunds usually take 4-7 working days to reflect in your original payment method after the inspection process.
• To process an exchange, send your order number, photos of the item, and details about the issue to support@catchyelegance.com.

Important Notes:

• Items that violate our return/exchange guidelines will not be processed.