Refund policy

Catchy Elegance offers a seamless return and exchange policy for free shopping experience.

Return & Exchange Conditions:

• Customers can return or exchange items within 5 days of receiving their order. No questions asked!
• All items must be unworn, unwashed, and undamaged (unless damaged upon receipt). After receiving the item, we will inspect it and notify you.
• For unsuitable or defective items, we will refund the cost of the item only, excluding the original delivery cost.
• Sale items are not eligible for refunds, but exchanges are allowed.

Size Issues:

• We recommend using our size chart before ordering. If there’s a size discrepancy (too small or large), contact us at support@catchyelegance.com for assistance.

Color Variations:

• The actual product color may slightly differ due to screen resolution.

Return & Exchange Guidelines:

• Order Cancellation: Orders can only be canceled before shipping. Once shipped, cancellations are not possible.
• Exchange Conditions:
  • Items must be in original condition with packaging and tags.
  • Exchanges are available if the fit is inaccurate, or the item is defective or damaged during transit (photos required).
  • Exchanges are subject to availability.
  • Personalized or custom products cannot be returned or exchanged.

Refunds:

• Refunds are only available for non-sale items and will be issued for the item cost, not the original delivery fee.
• Items must be in original condition with tags and packaging to be eligible for a return. No refund will be processed for missing tags, damaged, or used items.
• Refunds generally take 4–7 working days to reflect in your original payment method after the inspection process.

Processing an Exchange:

• To process your exchange, send your order number, photos of the item, and any relevant details about the product issue to support@catchyelegance.com.

Important Note:

• If an item violates our return/exchange guidelines, your request will not be processed.